Privacy Policy

1. Who we are

This Privacy Policy applies to CARSTAR SCA Collision Walnut (“we,” “us,” or “our”), located at 19909 Valley Boulevard, Walnut, CA 91789. It describes how we collect, use, and share information when you use our website estimate form, SMS messaging program, or contact us about collision repair services.

2. Information we collect

We may collect:

• Name and mobile phone number
• Vehicle year, make, and model
• Photos of vehicle damage you upload
• Insurance interest and SMS consent preferences
• Messages you send to or receive from our phone numbers
• Basic website/technical data (IP address, browser type, pages visited)

3. How we use your information

We use your information to:

• Provide preliminary photo estimates and repair intake
• Send SMS messages about your estimate, appointments, inspection scheduling, and repair status updates when you have opted in
• Respond to your inquiries and provide customer support
• Operate, secure, and improve our services
• Comply with legal and regulatory requirements

4. SMS / text messaging program

If you check the SMS consent box on our estimate request form and submit your phone number, you agree to receive text messages from CARSTAR SCA Collision Walnut related to your repair estimate, appointments, and service updates.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help.
• Consent is not a condition of purchase.

Additional SMS disclosures are available on our SMS Terms page.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers that help us operate messaging, hosting, and AI estimate tools (for example SMS delivery providers)
• Insurance carriers or partners when needed to process a claim you request
• Authorities when required by law

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers necessary to deliver the messaging service.

6. Data retention & security

We retain information as long as needed for repair intake, customer service, legal compliance, and dispute resolution. We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the Internet is 100% secure.

7. Your choices

• Opt out of SMS by replying STOP
• Request access, correction, or deletion of your information by contacting us
• California residents may have additional rights under the CCPA/CPRA

8. Contact us

CARSTAR SCA Collision Walnut
19909 Valley Boulevard
Walnut, CA 91789
Phone: (909) 594-0066
For privacy requests, call the shop during business hours (Mon–Fri 8:00am–5:00pm) or reply HELP to an SMS from us.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of our services after changes means you accept the updated policy.